With the winter finally here, we have noticed several similar issues arising due to the weather. Taking proper care of your security roll shutters during the winter months ahead is essential to ensure their functionality and longevity.

Here are some winter care instructions to follow:

1. Always be in viewing range of your shutter during operation of both directions. This will ensure that any obstructions are avoided and will reduce the risk of damage or personal injury. Motors do not have obstacle detection mechanisms and will be damaged if lowered onto an obstruction. Obstructions include but are not limited to door closures, tools, furniture etc.
2. Inspect for damage: Check the shutters for any signs of damage, such as dents or cracks. Address any issues promptly to prevent further damage during the winter.
3. Clear Debris: Make sure the area around the shutters is free or snow, ice, or debris. Accumulated snow or ice can obstruct the operation of the shutters and may cause damage when opening or closing them.
4. Do not force to operate. If it is motorized, stop immediately if you hear any unusual noises. This may be the motor trying to force the shutter open or closed. THIS WILL CAUSE DAMAGE.
5. Ensure the side rails are also clear and free of snow, ice and debris and use DRY LUBE (not WD40) if the curtain appears to be sticking at any point. DO NOT use WD40 or any other product that will ‘grease’ the rails. This will cause damage.
6. Emergency preparedness: Have a plan in place in case your shutters become stuck or malfunction during a winter storm.
7. Do not allow children to operate without supervision.

Exclusions on Warranty Coverage:

1. Damage caused by “Acts of Nature.” i.e. snow or ice build up.
2. Damage caused by an accident.
3. Damage caused by external force or cause, including but not limited to damage by abuse, misuse, or negligence.
4. Damages caused by improper electrical hook-up.
5. Warranty claims may be subject to labour and service fees but will be determined upon inspection.
6. Service calls are NOT covered under warranty after 1 year, whether emergency or regular service call.

By following these winter care instructions, you can help protect your security roll shutter(s) from damage and ensure they function effectively throughout the cold season.
Office Hours

– Monday: 7:30am-4pm
– Tuesday: 7:30am-4pm
– Wednesday: 7:30am-4pm
– Thursday: 7:30am-4pm
– Friday: 7:30am-4pm
– Saturday: CLOSED
– Sunday: CLOSED

NOTE: We are closed for the holidays from Saturday, December 23 to Tuesday, January 2nd.
Emergency Services: For added comfort we operate a after hours, Emergency Line 403-279-7725.

Wishing you and your family a great winter!
Cheers,
The team at Rolco Shutters